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惠普Laserjet P4014-P4015-P4515 维修手册(英文版)

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惠普Laserjet P4014-P4015-P4515 维修手册(英文版)

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HP LaserJet P4010 and P4510 Series Printers

Service Manual

1 Product basics
Quick access to product information .................................................................................................... 2
Product comparison ............................................................................................................................. 3
HP LaserJet P4014 models ................................................................................................. 3
HP LaserJet P4015 models ................................................................................................. 4
HP LaserJet P4515 models ................................................................................................. 5
Product features ................................................................................................................................... 6
Product walkaround .............................................................................................................................. 8
Front view ............................................................................................................................ 8
Rear view ............................................................................................................................. 9
Interface ports .................................................................................................................... 10
Model and serial-number label location ............................................................................. 11
Supported operating systems ............................................................................................................. 12
Supported product software ............................................................................................................... 13
Software included with the product .................................................................................... 13
Software for Windows ....................................................................................... 13
HP Web Jetadmin ............................................................................. 13
Embedded Web server ..................................................................... 13
HP Easy Printer Care ....................................................................... 14
Software for Macintosh ..................................................................................... 14
HP Printer Utility ............................................................................... 14
Supported printer drivers ................................................................................................... 16
Supported printer drivers for Windows .............................................................. 16
Supported printer drivers for Macintosh ............................................................ 16
Software for other operating systems ................................................................................ 17
Connectivity ........................................................................................................................................ 18
Supported network protocols ............................................................................................. 18
2 Control panel
Control-panel layout ........................................................................................................................... 20
Use the control-panel menus ............................................................................................................. 22
Show Me How menu .......................................................................................................................... 23
Retrieve Job menu ............................................................................................................................. 24
Information menu ............................................................................................................................... 25
Paper Handling menu ......................................................................................................................... 26
Configure Device menu ...................................................................................................................... 27
Printing submenu ............................................................................................................... 27
Print Quality submenu ....................................................................................................... 30
System Setup submenu ..................................................................................................... 33
Stapler Stacker submenu .................................................................................................. 37
MBM-5 (multi-bin mailbox) submenu ................................................................................. 37
I/O submenu ...................................................................................................................... 38
Resets submenu ................................................................................................................ 44
Diagnostics menu ............................................................................................................................... 45
Service menu ..................................................................................................................................... 46
3 Paper and print media
Supported paper and print media sizes .............................................................................................. 48
Supported paper and print media types ............................................................................................. 50
Supported paper types for input options ............................................................................ 50
Supported paper types for output options .......................................................................... 51
Tray and bin capacity ......................................................................................................................... 52
Special paper or print media guidelines ............................................................................................. 53
Load trays ........................................................................................................................................... 54
Paper orientation for loading trays ..................................................................................... 54
Load letterhead, preprinted, or prepunched paper ............................................ 54
Load envelopes ................................................................................................. 55
Load Tray 1 ....................................................................................................................... 56
Load Tray 2 or an optional 500-sheet tray ......................................................................... 57
Load an optional 1,500-sheet tray .................................................................................... 59
Configure trays ................................................................................................................................... 61
Configure a tray when loading paper ................................................................................. 61
Configure a tray to match print job settings ....................................................................... 61
Configure a tray by using the Paper Handling menu ......................................................... 62
Select the paper by source, type, or size ........................................................................... 62
Source ............................................................................................................... 62
Type and size .................................................................................................... 62
Use paper output options .................................................................................................................. 63
Print to the top (standard) output bin ................................................................................. 63
Print to the rear output bin ................................................................................................. 63
Print to the optional stacker or stapler/stacker ................................................................... 64
Print to the 5-bin mailbox ................................................................................................... 64
4 Manage and maintain the product
Print the information and show-me-how pages .................................................................................. 66
Use the HP Easy Printer Care software ............................................................................................. 68
Open the HP Easy Printer Care software .......................................................................... 68
iv
HP Easy Printer Care software sections ............................................................................ 68
Use the embedded Web server .......................................................................................................... 71
Open the embedded Web server by using a network connection ..................................... 71
Embedded Web server sections ........................................................................................ 72
Use HP Web Jetadmin software ........................................................................................................ 74
Use security features .......................................................................................................................... 75
IP Security ......................................................................................................................... 75
Secure the embedded Web server .................................................................................... 75
Secure stored jobs ............................................................................................................. 75
Lock the control panel menus ............................................................................................ 76
Lock the formatter cage ..................................................................................................... 77
Manage supplies ................................................................................................................................ 78
Supplies life ....................................................................................................................... 78
Approximate print-cartridge replacement intervals ............................................................ 78
Manage the print cartridge ................................................................................................. 78
Print-cartridge storage ....................................................................................... 78
Use genuine HP print cartridges ....................................................................... 78
HP policy on non-HP print cartridges ................................................................ 78
Print-cartridge authentication ............................................................................ 79
HP fraud hotline and Web site .......................................................................... 79
Replace supplies and parts ............................................................................................... 79
Supply replacement guidelines ......................................................................... 79
Change the print cartridge ................................................................................. 80
Load staples ...................................................................................................... 82
Perform preventive maintenance ...................................................................... 83
Reset the maintenance-kit counter ................................................... 83
Install memory, internal USB devices, and external print server cards ............................. 84
Overview ........................................................................................................... 84
Install memory ................................................................................................... 84
Install product memory ..................................................................... 84
Check DIMM installation ................................................................................... 88
Save resources (permanent resources) ........................................................... 88
Enable memory for Windows ............................................................................ 89
Install internal USB devices .............................................................................. 90
Install HP Jetdirect print server cards ............................................................... 93
Install an HP Jetdirect print server card ............................................ 93
Remove an HP Jetdirect print server card ........................................ 94
Clean the product .............................................................................................................. 95
Clean the exterior .............................................................................................. 95
Clean the paper path ......................................................................................... 95
Clean the paper path automatically ................................................................... 95
Upgrade the firmware ........................................................................................................ 96
Determine the current firmware version ............................................................ 96
Download new firmware from the HP Web site ................................................. 96
Transfer the new firmware to the product ......................................................... 96
Use FTP to upload the firmware through a browser ......................... 96
Use FTP to upgrade the firmware on a network connection ............ 97
Use HP Web Jetadmin to upgrade the firmware .............................. 98
Use Microsoft Windows commands to upgrade the firmware .......... 98
Upgrade the HP Jetdirect firmware ................................................................... 98
5 Theory of operation
Basic operation ................................................................................................................................. 102
Major print systems .......................................................................................................... 102
Internal components ........................................................................................................ 103
Operating sequence ........................................................................................................ 106
Engine-control system ...................................................................................................................... 108
DC controller PCA ........................................................................................................... 108
Motors and fans ............................................................................................................... 109
Failure detection .............................................................................................. 110
Motor failure .................................................................................... 110
Fan motor failure ............................................................................ 110
Engine power supply ....................................................................................... 110
Fuser-control circuit ........................................................................ 110
Low-voltage power supply .............................................................. 112
High-voltage power supply ............................................................. 112
Overcurrent/overvoltage protection ................................................ 113
Laser/scanner system ...................................................................................................................... 114
Laser failure detection ..................................................................................................... 115
Image-formation system ................................................................................................................... 116
Image-formation process ................................................................................................. 116
Block 1: Latent image formation ...................................................................... 117
Step 1: Primary charging ................................................................ 117
Step 2: Laser-beam exposure ........................................................ 118
Block 2: Developing ........................................................................................ 118
Step 3: Developing ......................................................................... 118
Block 3: Transfer ............................................................................................. 119
Step 4: Transfer .............................................................................. 119
Step 5: Separation .......................................................................... 120
Block 4: Fusing ................................................................................................ 120
Step 6: Fusing ................................................................................ 120
Block 5: Drum cleaning ................................................................................... 120
Step 7: Drum cleaning .................................................................... 121
Step 8: Drum charge elimination .................................................... 121
Pickup, feed, and delivery system .................................................................................................... 1
Paper trays ...................................................................................................................... 124
Printing from Tray 1 ......................................................................................... 124
Printing from Tray 2 ......................................................................................... 124
Formatter system ............................................................................................................. 124
Sleep mode ..................................................................................................... 125
Resolution Enhancement technology .............................................................. 125
EconoMode ..................................................................................................... 125
Input/output ..................................................................................................... 126
USB ................................................................................................ 126
Embedded print server ................................................................... 126
Expanded I/O .................................................................................. 126
Hard-disk accessory ....................................................................... 126
CPU ................................................................................................ 126
Product memory .............................................................................................. 126
Read-only memory ......................................................................... 126
Random-access memory ................................................................ 126
DIMM slot ....................................................................................... 126
Nonvolatile memory ........................................................................ 127
Memory Enhancement technology ................................................. 127
PJL overview ................................................................................................... 127
PML ................................................................................................................. 127
Control panel ................................................................................................... 127
6 Removal and replacement
Removal and replacement strategy ................................................................................................. 130
Warnings, cautions, notes, and tips ................................................................................. 130
Electrostatic discharge ..................................................................................................... 130
Required tools ................................................................................................................. 131
Service approach ............................................................................................................................. 132
Before performing service ................................................................................................ 132
After performing service ................................................................................................... 132
Post-service tests ............................................................................................................ 133
Test 1 (print-quality test) ................................................................................. 133
Types of screws ............................................................................................................... 134
Parts removal order ......................................................................................................... 135
Product input trays and cabinet wheel locks .................................................................... 136
DC controller diagram ...................................................................................................... 137
User-replaceable parts .................................................................................................................... 139
Print cartridge .................................................................................................................. 139
Memory DIMM ................................................................................................................. 141
Tray 2 ............................................................................................................................... 142
Tray 2 separation, pickup, and feed rollers ...................................................................... 143
Transfer roller ................................................................................................................. 145
ENWW
Top-accessory cover ....................................................................................................... 146
Envelope feed accessory covers .................................................................................... 147
Duplex accessory or cover ............................................................................................. 148
Tray 2 extension door ...................................................................................................... 149
Rear output bin ................................................................................................................ 150
Fuser ................................................................................................................................ 151
Formatter cover, formatter cage, and formatter PCA ...................................................... 152
Reinstallation notes, formatter ........................................................................ 153
Installing a new formatter and a new DC controller ........................................ 153
Service replaceable parts ................................................................................................................. 154
Tray 1 pickup and feed rollers ......................................................................................... 154
Tray 1 separation roller .................................................................................................... 157
Registration assembly ..................................................................................................... 159
Top cover ......................................................................................................................... 161
Right-side cover ............................................................................................................... 163
Reinstall the right cover ................................................................................... 164
Left-side cover ................................................................................................................. 166
Right-front cover .............................................................................................................. 168
Rear-upper cover ............................................................................................................. 171
Control-panel assembly ................................................................................................... 172
Front cover ....................................................................................................................... 174
Fan FN102 ....................................................................................................................... 176
Fan FN103 ....................................................................................................................... 178
Pickup-motor assembly (M101) ....................................................................................... 180
Drum-motor assembly (M102) ......................................................................................... 182
Lifter-motor assembly (M103) .......................................................................................... 185
DC controller PCA ........................................................................................................... 188
Reinstallation tip .............................................................................................................. 191
Installing a new formatter and a new DC controller ......................................................... 191
Pickup-drive assembly ..................................................................................................... 192
Reinstall the pickup-drive assembly ................................................................ 196
Fuser-motor assembly (M299) ......................................................................................... 197
Drum-drive assembly ....................................................................................................... 199
Reinstall the drum-drive assembly .................................................................. 201
Fan FN101 ....................................................................................................................... 202
Fan FN301 ....................................................................................................................... 204
Environmental sensor (TH3) ............................................................................................ 206
High voltage power supply ............................................................................................... 208
Feed-guide assembly ...................................................................................................... 213
Reinstall the feed-guide assembly .................................................................. 214
Tray 1 paper-pickup assembly ......................................................................................... 216
Feed-roller assembly ....................................................................................................... 218
Laser/scanner assembly .................................................................................................. 219
Paper-delivery assembly ................................................................................................ 221
viii ENWW
Reinstall the paper-delivery assembly ............................................................ 224
1,500-sheet feeder assembly ........................................................................................................... 225
1,500-sheet feeder feed rollers ........................................................................................ 225
1,500-sheet feeder separation roller ................................................................................ 226
1,500-sheet feeder rear cover ......................................................................................... 227
1,500-sheet feeder right-side cover ................................................................................. 228
1,500-sheet feeder left-side cover ................................................................................... 229
1,500-sheet feeder door .................................................................................................. 232
1,500-sheet feeder motor ................................................................................................ 234
1,500-sheet feeder driver PCA ........................................................................................ 235
1,500-sheet feeder lift-drive assembly ............................................................................. 236
7 Solve problems
Troubleshooting checklist ................................................................................................................. 240
Menu map ........................................................................................................................................ 241
Troubleshooting process .................................................................................................................. 242
Power-on checks ............................................................................................................. 242
Overview ......................................................................................................... 242
Troubleshooting tools ....................................................................................................................... 245
Individual component diagnostics .................................................................................... 245
LED diagnostics .............................................................................................. 245
Understand lights on the formatter ................................................. 245
Formatter test ................................................................................. 246
Engine diagnostics .......................................................................................... 246
Engine test ...................................................................................... 246
Half self test .................................................................................................... 247
Drum rotation test ............................................................................................ 247
Paper path sensors test .................................................................................. 248
Paper path test ................................................................................................ 250
Sensor test (interactive) .................................................................................. 250
Manual sensor test (special mode test) .......................................... 250
Manual sensor test 2 (special mode test) ....................................... 258
Print/stop test .................................................................................................. 259
Component tests ............................................................................................. 261
Diagrams ......................................................................................................................... 262
Block diagrams ................................................................................................ 262
Main assemblies ............................................................................. 262
Main parts ....................................................................................... 263
Motors and fans .............................................................................. 264
PCAs .............................................................................................. 265
500-sheet feeder ........................................................................... 265
1,500-sheet feeder ........................................................................ 266
Connectors ...................................................................................................... 268
ENWW ix
DC controller PCA connectors ........................................................ 268
Product base connectors ................................................................ 270
500-sheet paper tray connectors .................................................... 270
1,500-sheet paper tray connectors ................................................. 271
Duplexer connectors ....................................................................... 272
Envelope feeder connectors ........................................................... 272
General timing chart ........................................................................................ 273
Circuit diagrams .............................................................................................. 273
Print quality troubleshooting tools .................................................................................... 280
Repetitive image defect ruler .......................................................................... 280
Cleaning page ................................................................................................. 280
Control-panel messages .................................................................................................................. 282
Event log messages ......................................................................................................................... 302
Print an event log ............................................................................................................. 302
Show an event log ........................................................................................................... 302
Sample event log ............................................................................................................. 303
Paper-handling problems ................................................................................................................. 304
Jams ................................................................................................................................ 304
Common causes of jams ................................................................................. 304
Jam locations .................................................................................................. 306
Clear jams ...................................................................................................... 307
Clear jams from the top-cover and print-cartridge areas ................ 307
Clear jams from the optional envelope feeder ................................ 309
Clear jams from the trays ............................................................... 311
Clear jams from the optional duplexer ........................................... 314
Clear jams from the fuser area ....................................................... 315
Clear jams from the output areas ................................................... 320
Jam recovery ................................................................................................... 325
Product feeds incorrect page size ................................................................................... 326
Output is curled or wrinkled ............................................................................................. 327
Product will not duplex or duplexes incorrectly ................................................................ 328
Solve image quality problems .......................................................................................................... 329
Image defects .................................................................................................................. 329
Solve performance problems ........................................................................................................... 334
Solve connectivity problems ............................................................................................................. 335
Solve direct-connect problems ........................................................................................ 335
Solve network connectivity problems ............................................................................... 335
Solve network printing problems ..................................................................... 335
Ping test .......................................................................................................... 336
Service mode functions .................................................................................................................... 337
Service menu ................................................................................................................... 337
Product resets .................................................................................................................. 338
Restore factory-set defaults ............................................................................ 338
Hard disk initialization ..................................................................................... 338
x ENWW
NVRAM initialization ........................................................................................ 338
Service ID ........................................................................................................ 339
Restore the service ID .................................................................... 339
Convert the service ID to an actual date ........................................ 339
Reset page counts .......................................................................................... 339
Cold reset paper .............................................................................................. 339
8 Parts
Order parts, accessories, and supplies ............................................................................................ 342
Order directly from HP ..................................................................................................... 342
Order through service or support providers ..................................................................... 342
Order directly through the HP Easy Printer Care software .............................................. 342
Order replacement parts .................................................................................................................. 342
Paper-handling accessories ............................................................................................ 343
Print cartridges ................................................................................................................. 344
Maintenance kits .............................................................................................................. 344
Memory ............................................................................................................................ 345
Cables and interfaces ...................................................................................................... 345
Paper ............................................................................................................................... 346
How to use the parts lists and diagrams .......................................................................................... 349
Customer/field-replaceable units ...................................................................................................... 350
Assembly locations ........................................................................................................................... 352
Covers .............................................................................................................................................. 356
Internal components ......................................................................................................................... 358
PCAs ................................................................................................................................................ 386
Input devices .................................................................................................................................... 392
Output devices ................................................................................................................................. 416
Alphabetical parts list ....................................................................................................................... 425
Numerical parts list ........................................................................................................................... 460
Appendix A Service and support
Hewlett-Packard limited warranty statement .................................................................................... 495
Print cartridge limited warranty statement ........................................................................................ 496
Customer self-repair warranty service .............................................................................................. 497
Customer support ............................................................................................................................. 498
HP maintenance agreements ........................................................................................................... 499
On-site service agreements ............................................................................................. 499
Next-day on-site service .................................................................................. 499
Weekly (volume) on-site service ..................................................................... 499
Repacking the device ...................................................................................................... 499
Extended warranty ........................................................................................................... 500
Appendix B Specifications
ENWW
Physical specifications ..................................................................................................................... 502
Electrical specifications .................................................................................................................... 502
Acoustic specifications ..................................................................................................................... 504
Operating environment ..................................................................................................................... 504
Appendix C Regulatory information
FCC regulations ............................................................................................................................... 506
Declaration of conformity .................................................................................................................. 507
Declaration of conformity ................................................................................................. 507
Safety statements ............................................................................................................................. 508
Laser safety ..................................................................................................................... 508
Canadian DOC regulations .............................................................................................. 508
VCCI statement (Japan) .................................................................................................. 508
Power cord statement (Japan) ......................................................................................... 508
EMI statement (Korea) ..................................................................................................... 508
Laser statement for Finland ............................................................................................. 509
Substances table (China) ................................................................................................ 510

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